Below are troubleshooting guides if widgets are not showing on your Wix site.
Paid Plan and Connected Domain for Wix
Are you on paid plan and connected domain for Wix? If either of these 2 requirements are not met, our scripts won't update on your site.
Accept Cookie Consent
If you've enabled cookie consent for your Wix site, visitor must accept cookie consent before OnVoard widgets and scripts can be loaded. This is because our scripts are considered functional and would require acceptance of cookie consent if it has been enabled.
Resync OnVoard Scripts
In rare occasions, OnVoard scripts may not be fully synced with your store.
To resolve that, go to this page and click Sync Scripts to manually resync OnVoard scripts.
Uninstall App and Reinstall Again
Sometimes our embedded scripts may get updated. However, Wix will install the version of scripts when app is installed. This means that your store won't use the latest script. To resolve, you can try to uninstall our app and reinstall it again.
Update CSS Selector for Selector Placement
If you use selector placement to inject widget, ensure that css selector used for widget are updated. When you made changes to your Wix site, css structure will also change. Thus you would need to update selector placement everytime your css structure change. Alternatively, you can stick to auto placement.