Below are troubleshooting guides if widgets are not showing on your Wix site.
Accept Cookie Consent
If you've enabled cookie consent for your Wix site, visitor must accept cookie consent before OnVoard widgets and scripts can be loaded. This is because our scripts are considered functional and would require acceptance of cookie consent if it has been enabled.
Resync OnVoard Scripts
In rare occasions, OnVoard scripts may not be fully synced with your store.
To resolve that, go to this page and click Sync Scripts to manually resync OnVoard scripts.
Uninstall App and Reinstall Again
Sometimes our embedded scripts may get updated. However, Wix will install the version of scripts when app is installed. This means that your store won't use the latest script. To resolve, you can try to uninstall our app and reinstall it again.