Email is the primary marketing channel used to communicate with your customers. You can use it to deliver checkout abandonment follow-up, post-purchase review requests, and also regular newsletters to grow your revenue.
Before you Begin
- Ensure that you have created at least 1 email profile. If not, see this guide on how you can add new email profile.
- Ensure that you have connected to your ecommerce store. Contact us and provide us with your store URL if the ecommerce platform that you are using isn't supported.
Setting up Email
To start, go to emails page and add a new email.
There are more than 10 preset email templates to start with. Pick the one most suitable for your use case or select Blank template if you prefer to start from stretch.
Next, you can make further drag-and-drop adjustments using the email editor. Below are some configurations worth highlighting.
Resources
Resources determines variables you can use in your email. For example, {{ contact.first_name
}} will output contact's first name. By default, all emails will have access to the following resources:
- Contact
- Email Profile
- Email Recipient
You can also attach additional resources to use. See guide on using resource in email.
UTM Tracking
UTM Tracking can be turned on to append utm parameters to email links. This allows you to pass traffic source data to Google Analytics.
- UTM parameter key must always begin with
utm_ - You can use variables for parameter value. For example,
{{ email.name }}to get email name.
Unsubscribe Link
There are 2 ways you can unsubscribe a contact when they clicked on unsubscribe link
Unsubscribe Globally
- This is the default action.
- Contact will be unsubscribed from all emails.
- Unsubscribed contacts will not be billed.
Remove Contact from List
- Will remove contact from a specified list.
- Contact can still receive emails.
- Contact is still billable.