Email is used to uniquely identify each contact. When adding a new contact, email is the only required field.
New contacts are automatically added to OnVoard when they are:
- Email Recipients
- Visitors who abandoned checkout from your ecommerce store. We automatically add them as contacts so you can use checkout abandonment workflow to follow-up.
- Tracked for activities. When recording contact activities, we will automatically add contact if they didn't previously exist.
Active: These are sendable contacts that will receive emails from your business. This is the default state for newly added contacts. You will be billed based on the number of active contacts.
Non-Sendable: Emails will not be delivered to non-sendable contacts. See definition for non-sendable contacts.
Suppressed: Suppressed contacts won't receive any message from you via OnVoard and will not be tracked. See definition for suppressed contacts.
By default, OnVoard will automatically import contacts when you are connected to sources. You can also import contacts via csv.
See links below to learn more about working with contacts.