To ensure that we maintain a high sending reputation for businesses that run on our platform, OnVoard has strict guidelines on contacts you can send.
Who You Can Send
You can only send to contacts if they met any of these following requirements:
- Sign up via your website.
- Started checkout with your store.
- Purchased from your store.
- Opted in to receive marketing emails from your business.
- Engaged with your business and they know who you are.
Who You Can't Send
OnVoard is not a platform for cold emailing or prospecting for new clients. You should not use OnVoard to send to contacts if they are collected via:
- Third-party lists.
- Purchased or rented lists.
Keep in mind that we may suspend accounts that violate our guidelines or uses OnVoard for spamming.