If you are Shopify merchants, billing will be handled by Shopify as app charges. You can view your OnVoard bills in Shopify admin billing.
Check if you are using Shopify Billing
- Login to organization owner and go to subscriptions page.
- It should state Shopify for Billed By.
- If you see OnVoard for Billed By, contact us at firstname.lastname@example.org and we'll help you convert.