BigCommerce Product Review Flow

Use Product Review Flow to automatically send review request emails to customers after their orders have been completed. 

Before you Begin

• Ensure that you have at least 1 reviews collector ready. If not, see guide for setting up reviews collector.

• Go to Store Settings within your BigCommerce account and disable Product Review Emails to prevent sending redundant emails.

Product Review Email

To start, you need to prepare a product review email. Go to emails page and add a new email.

Select Product Review (Post Purchase) template. We'll modify configurations from this template.

Go to Settings tab and add the following resources:

• BigCommerce Order
• BigCommerce Order Completed

We'll be passing these resources via flow later. 

After you have added these 2 resources, Reviews Collector section will be shown. 

Note: This section will only be shown if order related resources like BigCommerce Order has been added to email.

• Select Enable Variable.
• Select Reviews Collector to use.
• Select BigCommerce Order for Resource.

Now you can use misc.reviews_collector_url variable to direct users to reviews collector page. Next, select Content tab to go back to editor.

Select the product list block.

• Select Resource Property for Data Input. 
• Select BigCommerce Order for Config > Resource.

Scroll to Product Properties and click Add Property.

• Specify reviews_collector_url for Key.
• Select Global Variables for Data From.
• Select misc.reviews_collector_url for Data.
• Click Save to add product property.

Once saved, reviews collector url can be access via {{ product.reviews_collector_url }} inside product template.

• Scroll to Button Style.
• By default, button will link users to product url.
• Replace Link URL with {{ product.reviews_collector_url }} to direct user to reviews collector page.

This config will dynamically generate list of products from order and direct users to reviews collector page. Modify the rest of email configurations according to your preferences and click Submit to save email.

Setting up Flow

Select Flow Playbook

After email is ready, go to flow playbooks page and select Product Review playbook for BigCommerce. 

Flow Configurations

Select Send Email (Step 4). Then specify product review email to use for sending.

Click Submit to create flow. That's it, setting up BigCommerce Product Review Flow is easy when you are creating from playbook.

Flow Breakdown

Here's a breakdown of steps for this flow.

Step 1: Trigger this flow when BigCommerce Order Completed activity is created.

Step 2: Augment BigCommerce Order Completed resource. 

Step 3: Augment BigCommerce Order resource. 

Step 4: Send product review email to contact. Flow resources will be passed to email.