You can import your existing BigCommerce reviews into OnVoard with CSV. Reviews import will always create new reviews. There are no options to edit existing reviews via import.
Since BigCommerce admin doesn't provide any avenues to export reviews, OnVoard has done the grunt work of fetching BigCommerce reviews and allowing you to export it. Exported BigCommerce reviews can then be imported to create new OnVoard reviews.
Before you Begin
Ensure that:
- You are connected to BigCommerce. This is required for us to fetch BigCommerce reviews.
- Products are already imported to OnVoard. This is required since imported reviews needs to be assigned to a product.
Check Ecommerce Platform for Account
Login as owner and go to account details page. Then check that ecommerce platform is set to BigCommerce. This is required because BigCommerce reviews page will only be shown to accounts assigned with BigCommerce as ecommerce platform.
Export BigCommerce Reviews
By default, OnVoard will fetch BigCommerce reviews once you are connected to BigCommerce. We will also automatically sync new BigCommerce reviews every 12 hours.
Go to BigCommerce reviews page and see if reviews has been fetched. Then click Export Reviews. If reviews has not yet been fetched, you can reconnect to BigCommerce. This will initiate a request to fetch reviews from BigCommerce.
Once BigCommerce reviews are successfully exported, you can re-import it to create OnVoard reviews.
Import BigCommerce Reviews
Go to imports job page and add a new import job.
- Select CSV File for Method.
- Select Review for Destination.
- Select BigCommerce Reviews for CSV Schema.
- Click Save to add job.
After import job is created, locate the job in imports job page and click Execute.
Attach CSV file for Bigcmmerce Reviews and click Execute to start import.