If your account is subscribed to Marketing Platform app, you may incur additional charges depending on monthly email sends. You can view current email sends usage via subscriptions page.
The following will not count towards usage.
- Skipped email sends. Examples includes suppressed contacts, unsubscribed contacts, previously hard bounced contacts.
- Errors that occurs before email sends. Examples includes inactive emails, missing email profiles, incorrect email configurations.
- Email sends from other OnVoard apps. For example, built-in sending from BackInStock and Reviews app will not count towards Marketing Platform's email sends usage.
The following will count towards usage.
- Test email sends.
- Emails that hard bounce after sends.
- Emails that soft bounce after sends.
- Emails that landed in spam inbox.
- Attempted email sends after passing initial checks.
Monthly email sends usage will automatically resets on 1st of each month.