For Shopify merchants, you can follow steps below to setup reviews app.
Login to OnVoard
Login to your OnVoard account. If you haven't, you can register for an OnVoard account.
Install Reviews App
Setup Email Profile & Domain
To send reviews emails, you need to first setup email profile. For better deliverability, we highly recommend you to setup email domain as well.
Setup Reviews Collector
Setup reviews collector to start collecting reviews for your products/site. In most scenarios, you would direct users from review request emails to collector page.
Setup Reviews Config
Go to reviews overview page and setup reviews config for your account.
Keep in mind that both Email Profile and Reviews Collector must be provided if you want to use Reviews app to send reviews emails. If you haven't setup any of these 2, go back to previous steps and set them up before proceeding.
Customize Reviews Emails
After reviews config is setup, you can customize reviews emails.
Go to reviews overview page and click Customize Emails to start customizing your reviews emails.
Review Request Emails: Once reviews config is setup, OnVoard will immediately send review request emails after an order is fulfilled from your store.
Reminder Emails: Use this to remind customers to leave reviews if they didn't do so after the first review request email is sent.
Post-Reviewed Emails: Will be immediately send to reviewers after they have left a review. You can use post-reviewed email to reward reviewers with discount coupons.
Review Replied Emails: Will be send to reviewers when store has responded to their reviews. You can use this to notify reviewers and let them know your response to their reviews.
After reviews emails is delivered, go to reviews emails page to view stats and analytics for each email. You can even see how much revenue each reviews email is generating for your store.
Display Reviews on your Site
Besides setting up reviews collections, you would also want to showcase these reviews on your site.
- Setup reviews widget to display product reviews.
- Setup star rating to display overall ratings for each product.
Import Existing Reviews (Optional)
For merchants migrating from another reviews vendor, you may want to import existing reviews into OnVoard. Feel free to contact us if need us to support importing reviews from a non-supported source. Do also attached CSV template for source that you need us to support.
Need help installing?
If you need additional help to install, you can contact us.