Below are common reasons why checkout abandonment isn't working for EasyStore merchants.
Checkout Started not Tracked
For checkout abandonment to work, web tracking needs to be installed and checkout started tracking needs to be turned on.
Single Page Checkout
If your store is using single page checkout, OnVoard won't record any checkout abandonment since it is a single form and user won't be able to "abandoned checkout". We identified abandoned checkout as users who've filled in email in first step to view shipping costs but didn't complete the purchase.