If you are using OnVoard to send checkout abandonment emails, you should disable EasyStore's abandoned checkout recovery option to prevent sending redundant emails to your users.

screenshot-admin.easystore.co-2020.08.16-20_56_35.png

  • Go to EasyStore checkout settings page.
  • Scroll to Abandoned Checkout section and ensure that automated cart recovery has been turned off.
  • Click Save to submit changes.