OnVoard only tracks known visitors from your site since activities are recorded for contact. If a visitor is anonymous, we won't know which contact to be assigned with activity. Essentially, known visitors are those who have:

  • Logged in to your site previously or currently logged in while web tracking installed.
  • Clicked through a link from an email delivered by OnVoard to your site.
  • Been identified via OnVoard's Javascript API. OnVoard('web_tracking', 'identify', contactData)