By default, emails will be delivered via onvoard-mail.com domain. We recommend most users to setup and use their own domain email sending.

Delivering via your own domain ensures that you can build up email reputation for your own domain. This is better for your business in the long run since you have better control over deliverability. If you're not familiar with available options, see guide for SMTP profile. 

 

Emails sent from your own domain will not have "via onvoard-mail.com" message.

Sending from onvoard-mail.com

file-uvBdpwMKYs.png

 

Sending from your own domain

file-zvHrXJK66f.png

 

 

1) Setup SMTP Profile

To use own domain, simply go to smtp profiles page to add a new smtp profile. 

screenshot-2022.03.07-08_34_11__1_.png

  • Specify domain to use for sending. Email domain should match email address for sending. For example, use onvoard.com if you are sending from support@onvoard.com.

2) Verify DNS Records

Before SMTP profile is eligible for sending, you need to verify DNS records for domain.

 

3) Using SMTP profile

To use SMTP profile, you can assign it to email profile.